Now Stuart Webber and Norwich City have reopened the lines of communication with supporters - they cannot be allowed to close down again, even in difficult moments. 

In order to build up this relationship with the supporters and re-earn their trust, these types of candid conversations that we saw on Friday morning need to happen more frequently. 

Personally, I think Webber would do himself a lot of favours with the fan base if this was to be a fresh start and the slate was wiped clean. Keep communication channels open and that will help people pull in the same direction. 

That formed a key pillar of their success in the early years of his rein. He was an expert at conveying a message and bringing fans on a journey with the team. That has to be allowed to happen again - hopefully, this was a positive first step in that process. 

There has been a breakdown of relations between supporters and the club hierarchy, to put it mildly. A line needs to be drawn under it now and I think this was enough to close the chapter on a disappointing season. 

That was something that when he came in back in 2017 he prided himself on being open and transparent.

Even though he was robust in his answers, not everyone will agree with him and that's okay - but at least they got to hear where he is coming from and what the future holds for the club moving forward. 

This should have happened sooner. But it's good that it is done and the focus can now shift to the future. 

Above all else, it will be helpful to David Wagner, who has endured a tough time since his arrival. 

The point that Webber made on giving Wagner a chance is really important. He is right - supporters must now try to meet them halfway, irrespective of their current frustrations with him. 

If this negativity is allowed to bleed into the fresh campaign that will only set it up to fail - Wagner and his squad need time to breathe. In both title-winning campaigns under Daniel Farke, Norwich started slowly. There is proof that judgement should be reserved. 

Webber was strong on the personal abuse he has faced and was right to call out those crossing the line. For me, that feels like a major reason why he has clammed up and not spoken for so long - nobody deserves to go through the levels of abuse he has received. 

Some of his work does warrant criticism, but that does not need to stray into abuse. It is wrong and should be condemned by Norwich City supporters and society more widely.

I do think he was wrong that when the team does well it's the players and manager that gets the credit - he also took his fair share of credit for both promotions and seemingly being ahead of the curve.  

This season, you cannot escape the fact that the club has underachieved by whatever measure you want to apply to it. 

The Pink Un: Norwich City supporters have been frustrated this season. Norwich City supporters have been frustrated this season. (Image: Paul Chesterton/Focus Images Ltd)

More broadly, I disagree with him about Brentford being a 'set piece team' that isn't a fair reflection on what Thomas Frank and that club has achieved. It is outrageous to define them like that. 

Even if it was correct, I'm sure Norwich City fans wouldn't mind sitting comfortably in the Premier League with all its riches, looking forward to watching the world's best players competing with their own. 

Frank's attention to detail is something Norwich can only admire and try to put into practice. 

Norwich went up in 2021 and finished with 10 points more in the Championship, they spent more money in the subsequent summer window but Brentford made better additions that have allowed them to become a stable Premier League side.

Brighton have combined clever recruitment with a strong youth academy and smart decisions like replacing Graham Potter with Roberto Di Zerbi. 

The problem with Norwich at Premier League level during Webber's tenure has been about how resources are being used rather than a lack of them. They made poor signings and are still trying to recover from that summer window back in 2021 when they were the '11th highest spenders in Europe'. 

However you view it - it all comes back to recruitment. The spotlight will be on Norwich's business more than ever this summer. 

Likewise, I didn't agree with Webber when he bemoaned the lack of experience without Grant Hanley, Ben Gibson, Kieran Dowell and Kenny McLean. 

Were they a loss? Of course - but beyond Dowell, they were all available and playing regularly until Good Friday. Norwich weren't looking like finishing in the top six when they were in the side.

Whilst it is good that he has emerged to clear the air, there will still be elements of the fanbase who wonder if they can trust him to take the club forward after so many missteps. 

That is why it is good to talk. We cannot have a debrief once a season - that isn't going to wash.

However hard it has been, the club need to be open and transparent so that everyone can see what they are trying to do. That is of critical importance moving forwards. 

They need to keep things under wraps, especially with transfer dealings and that is right and proper, but tell us what the plan is and bring supporters with you. Not only does it help the supporters, but it also helps Wagner's cause. 

That in turn will help turn Carrow Road into a fortress and bring more positivity to home matches. 

It is a win-win for all parties - so now the ball is rolling, let's keep building on it and ensure these conversations become regular fixtures to help rebuild bridges and repair disconnects. 

The Pink Un: Ashley Barnes was Norwich City's first summer signing. Ashley Barnes was Norwich City's first summer signing. (Image: PA Images)

SUTTON EXTRA

I've seen a lot of Ashley Barnes during his time at Burnley and the biggest compliment I can pay to him is that he's horrible. He is a firestarter and Norwich City desperately need a spark. 

He's super aggressive, he rubs people up the wrong way and the likes of Josh Sargent and Adam Idah will undoubtedly learn a lot from him in terms of his experience and aggression - that is the required level. 

They are both nice footballers. Their numbers aren't what they should be. Every season we ask whether this is the season for Idah to kick on. Sargent seems to be a player who seems content to play second fiddle and he needs to burst out of that to become the main man. 

Barnes can help mould those two into better strikers whilst still having plenty to offer to Norwich on the pitch. 

What will be fascinating is how David Wagner goes about using him but I expect he will play a key role in his side next season. 

When Sargent or Idah are in a joust on the pitch, you always feel like they are the type who will pick their opponent off the floor. With Barnes, he will want to push them further in the turf. 

Norwich do need to get nastier on the pitch and it's really important you have players in the team that younger ones can look up to and aspire to replicate in terms of mental strength. 

If you look at Barnes' career, he has made the most of his attributes. I really hope he brings that aggression to this Norwich team and drags them forward with him. They need a rocket. 

One player I really admired watching at Norwich was Grant Holt - I'm not saying Barnes is a carbon copy, but Holty would rough people up but was more than that; it's the same for Barnes. 

The Pink Un: Can Ashley Barnes bring some Grant Holt factor back to Norwich City?Can Ashley Barnes bring some Grant Holt factor back to Norwich City? (Image: Paul Chesterton/Focus Images Ltd)

Holt brought that initial aggression into games and people would watch it and think, 'I like that. I'll have a bit of that'; other players do respond to that. He was outstanding in that aspect. The difference is Barnes is 33, but his challenge is to have a similar impact. 

He was also a leader who lifted his teammates and led the line really well - hopefully Barnes can do the same in green and yellow. 

Barnes will push the buttons of their opponents and bring a nastiness that Norwich need. Look at Sheffield United; they are horrible to play against and played right on the edge of the laws - that is where Norwich need to get to in terms of sufficient energy. 

He is a player who will make things happen. They need that to shake up a squad of tentative characters.